Here's why your North Face and Supreme gifts may not arrive on Christmas Day


How shipping companies handle the Christmas rush

A behind-the-scenes look at how shipping companies handle the Christmas rush 02:23

Popular clothing brands including The North Face, Supreme, Vans and more are alerting customers that their orders may not arrive in time for christmas.

The reason: a recent cyberattack that disrupted the business operations of the brands' parent company, VF Corp., and resulted in the theft of personal data, the company revealed in a regulatory filing. presentation on Monday. Other VFC brands include Dickies, Eastpak, Jansport, Smartwood and Timberland.

While VFC brands' retail stores and web stores remain operational, allowing customers to order and make purchases in-store, the company's systems are not yet fully operational, resulting in “operational disruptions” that could slow down the fulfillment of orders.

Customers who place orders on VFC-owned brand websites receive messages informing them of expected shipping delays.

“Apologies, due to a logistical disruption, the estimated delivery dates shown at checkout are incorrect. You will be notified by email when your item ships and can then track it with the shipper,” the alert reads .

VF Corp said the breach has hampered its ability to fulfill orders. Screenshot/The North Face

VFC said in a statement to CBS MoneyWatch that it is working to reduce “disruption to its ability to serve its retail and e-commerce brand consumers and wholesale customers.”

“The company's ability to fulfill orders is currently impacted,” a company spokesperson said in the statement.

Many guaranteed delivery times By Christmas Day, which this year falls on a Monday, they have already passed.

Shoppers who are willing to spend more for expedited delivery have time to order products online or ship packages using major U.S. carriers. For example, consumers who use USPS's Priority Mail Express 1-day shipping option have until December 21 to mail packages in time for Christmas.

Source link

Leave a Reply

Your email address will not be published. Required fields are marked *